How you give less-than-positive news is all about the delivery. While there are always going to be those tenants who can’t ever be pleased, there are also many hard-working and respectable people who will rent from your property — and the last thing you want to do is tarnish their view of you and your property because of a bad experience.
As they say, overall, what people remember most about a business is how you made them feel. So here are some ways that you can deliver unfortunate news to your rental property tenants in the best way possible.
Deliver the News Early On
Giving lots of time in advance before a change happens goes a long, long way. If you’re planning to raise rent, let the tenant know far ahead of time. Even if they are really unhappy with the new price, they’ll appreciate being giving time to process it and plan accordingly.
It’s also important to note that telling someone many months before raising rent can mean they forget you told them or forget when the increase goes into effect. So plan to regularly remind tenants about the increase so they’ll remember it.
Obviously, not every bad news situation will involve a chance for in-advance notice. The rule here is to just let the tenant know as soon as you find out. The earlier they know, the better they can prepare for any consequences.
Send the News Several Ways
If you’re sending really important information, plan to send it through multiple channels. That includes phone, email, and snail mail. You can even leave a note directly on their door so they’re sure to see it when they come home. But never assume that just one message is enough; things can get lost in the shuffle, and different people do better with different communication outlets. Your property manager can help determine the best outlets for your community.
Be Clear with the News
It’s tempting to leave out certain details or make things seem better than they actually are. No one like to be the bearer of bad news, after all. But not communicating a problem effectively can just lead to confusion and more problems down the road. So be clear and direct when telling the tenant about what’s happening. And don’t forget to be detailed and thorough about why the change is happening too.
Following each of these tips will help you have better communication with your tenants and promote the best relationships.