Pyramis has been in the residential property management business since 1985. We helped to write the book on San Antonio property management. We know the market, the laws, and the best way to get things done. 31 years is a lot of experience. Go with the new guys or the ones who have been around? Do it yourself or go with an experienced professional?
Our founder & president, Craig Acord, has been a professional REALTOR® in San Antonio since the early 1980s and a broker shortly thereafter. That’s what experience looks like. He received his CPM® designation in 1993 making him the area’s most tenured CPM® in residential property management.
We’re a small company, we don’t manage 1,000+ properties. When managing that many properties, you have to become a factory operation in order to be profitable. A team of people handle applications, another team handles maintenance, another for tenant relations, and yet another for client relations. If you have a question about your monthly statement, do you email a person or a generic email address and pray it gets to the right person? They outsource all the move-in, move-out, and annual inspections. In many cases, the people you’re dealing with have only ever seen photos of your home, if even that. In large part, quality customer service can’t survive in these environments. You become just another address in their system.
We are committed to providing the highest quality professional property management San Antonio property owners can get. At Pyramis, we built our business on the relationships with our clients and tenants. We get to know our clients, their properties, and their tenants. Your property will be assigned to a property manager and that person will be the single point of contact for you, the property owner, the tenant living in the property, and any vendor performing maintenance on the property. We provide you one-on-one service, period. Many of our clients have been with us since the 1980s and plenty of others were once tenants. Our 30+ year history speaks for itself. At Pyramis, customer service isn’t dead, it thrives.
We can’t always compete on fees, you’ll probably find someone who can manage your property for less. But, what is the cost of inexperience, mistakes, and incompetence? You’ll usually pay more for these bargain services in the long run. Remember, the lower your fees, sometimes the greater your exposure to those risks.
We work for you, the client. We won’t ever forget that. We’re in business to take care of your home, your asset. We’ve had many of our clients since the 1980’s. Why? They trust us. We give them honest feedback and they trust that when we say we’re going to do something, we actually do it.
We are members of:
What does that mean to you, though? For all of those organizations, it means we’re held to a higher standard. Those organizations have strict codes of ethics that we are required to follow. They also provide continuing education and support to member organizations.
Contact us today to learn more about how Pyramis can help you. Don’t become just another address.