4 Steps to Having a Great Relationship with Renters

From the beginning, it’s important to make sure the relationship between you, as the rental property owner, and your tenant starts off on a great foot. To demonstrate how you can best impress your renters and ensure great referrals when they’ve moved on, here’s guide for success through the renting process.


First Impressions
Before anyone makes a decision, the potential renter will come to view the property, which is your chance to make a great impression right from the start. This is especially important if you have property in a highly competitive area so you can stand out from those around you and increase your chances of getting picked.

Start by being professional, polite, and friendly when speaking to potential renters on the phone. Then, when they arrive to view the property, where nice clothes and make sure you’re there a little early to the appointment.

Also, remember that this is a chance for you to observe the renter and make sure they’ll be a good fit for your property. Ask questions about their situation for renting and get a good gauge of their character. And be helpful when they ask questions of you!


Be Thorough with the Application
Renters who are genuine and have nothing to hide will understand the need to be thorough in your application process. Get references, proof of income, and ask their permission to run a credit check. Pay attention to those who already have this ready, as being organized and prepared is often a good sign.

Also be sure that applicants understand your policies on moving out, security deposits, rent pricing, pets, and making any changes to the property. Include these details in your lease agreement when you approve an application.


Be Attentive
Once a renter has signed your lease and moved in, be a good landlord for them. Answer or return calls on time, make sure their questions are answered, and work to maintain a good relationship with them. If you were thorough with your application process, hopefully you’ll have a model renter on your hands. And showing kindness and respect for them will increase the chances of them paying rent on time and being respectful of your property.


Be Professional During Move Out
Although it would be great to have a good tenant stay long-term, things change all the time and people are going to eventually move on. Be prepared to stay kind and professional at this time, and listen to the tenants reasoning if they come to you with a situation like needing to break their lease.

No matter what the reasoning for the lease ending, be sure to leave the renter with a good impression.

Back to Top